SALES ASSISTANT

Job Purpose

To support the sales team with customer orders, sales records, product information, and daily sales activities.

Main Responsibilities

• Assist the Sales Team in daily sales activities.
• Receive and process customer orders.
• Prepare sales orders, invoices, and delivery documents.
• Enter customer and sales information correctly in the system.
• Follow up with customers regarding orders and deliveries.
• Coordinate with Production, Warehouse, and Delivery teams.
• Check product availability before confirming customer orders.
• Inform customers about new products, offers, and promotions.
• Maintain good relationships with customers.
• Handle customer inquiries and complaints and report them to the Sales Supervisor.
• Prepare daily and weekly sales reports.
• Maintain proper sales records and documents.
• Follow up on pending orders and payments when required.
• Support the sales team in achieving sales targets.
• Maintain updated customer information and contact details.
• Follow company food safety, hygiene, and company policies.
• Perform other duties assigned by the Sales Supervisor or Manager.

Requirements

• 1–2 years of experience in a Sales Assistant or similar position.
• Experience in FMCG or food production is preferred.
• Basic knowledge of sales and customer service.
• UAE experience is an advantage.
• Able to work under pressure and meet deadlines.

Sklls Required

• Good communication skills
• Basic English
• Good customer service
• Basic computer knowledge
• Good knowledge of MS Excel and MS Office
• Good data entry skills
• Good coordination skills
• Good time management
• Ability to work in a team
• Good follow-up skills
• Problem-solving skills
• Honest and responsible
• Hardworking and self-motivated