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Job Description
Responsibilities:
- Lead complaint handling: register complaints, assign investigations, obtain CCIRs from QA, and share responses with stakeholders/customers.
- Coordinate with internal teams to implement and track CAPs; maintain an updated complaint tracker.
- Liaise with QSR customers for external and internal product cutting sessions to ensure consistency.
- Work with Supply Chain and Retail teams on product return verification and control.
- Collaborate with QSR and Production teams for new product development, samples, and approvals.
- Visit depots, outlets, and customer sites to investigate product issues.
- Coordinate with Regulatory Affairs for SFDA/Baladiya visits and QA-related requests.
- Review and verify product artworks developed by the lab.
- Prepare product registrations on SFDA and other export portals.
- Conduct FG specification and product training for production staff, including sessions in Arabic to enhance competence.
Qualifications:
- Bachelor’s degree in Food Technology, Microbiology, Chemistry, or related field.
- Minimum 2–4 years of experience in supervisory role in quality inspection/quality assurance in a food manufacturing industry (bakery preferred).
Skills Description
- Bachelor’s degree in Food Technology, Microbiology, Chemistry, or related field.
- Minimum 2–4 years of experience in supervisory role in quality inspection/quality assurance in a food manufacturing industry (bakery preferred).
Job Details
Job Title
Quality Supervisor
Job Country
United Arab Emirates
Job City
Dubai
Job Role
Quality Control & Assurance
Employment Status
Full time
Employment Type
Employee
Preferred Candidate
Career Level
Management / Supervisor
AlRashed Food Company
ABOUT US Al Rashed Food Group is a part of the mighty Rashed Abdul Rahman & Sons Group, one of the leading industrial conglomerates in Saudi Arabia with operations spanning the Gulf countries and the Middle East. Rashed Abdul Rahman Al Rashed & Sons Group is one of the largest leading conglomerates in KSA and the Gulf Region. The Group is known for its various business contributions to Saudi Arabia's infrastructure since 1950. Today, it continues to support the expansion and prosperity of the nation. As part of Group’s interest in accommodating the drastic economical and legal changes in the Kingdom, The Partners of Al Rashed Group strategically created Al Awael Investment Holding Company and its subsidiaries to be the umbrella under which Group’s businesses are currently structured and operated. The Group’s regional and local operations focus on eight key business areas which are Real Estate, Building Materials, Cement & Bulk Materials, Construction Materials, Contracting, Industrial Products, Automotive Products and Food Products resulting in a large and diverse range of companies. Furthermore, the Group is involved in large scale of direct and indirect investments and partnerships through its investment vehicles. Al Rashed takes pride in its product quality, business integrity, and diversified success.
