IT Supervisor

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Job Detail
Industry
Construction/Cement/Metals
Functional Area:
Database Administration (DBA)
Total Position:
1
Job Type:
Full Time/Permanent ( First Shift (Day)‎ )
Department:
Al-Rashed Cement
Job Location:
Dammam, Saudi Arabia
Gender:
Male
Age:
28 - 35 Years
Nationality:
Saudi
Career Level:
Experienced Professional
Maximum Experience:
5 Years
Salary Range:
SAR. 8,000 to 10,000/Month
Work Permit:
Saudi Arabia
Apply By :
May 21, 2018
Posted On:
Feb 21, 2018
Job Description
1-Policies, Processes & Procedures
-Follow and monitor adherence to departmental policies, procedures and controls covering all areas of IT Services so that relevant procedural/legislative requirements are fulfilled
Employee Support
- Provide daily support to resolve employee requests about issues with hardware or software to ensure minimum downtime
- Dispatch faulty equipment to the appropriate provider if still under warranty to ensure their repair under the best terms and with minimum time utilization on the part of the IT team
Business Units Support
- Provide technical supervision, as well as support and guidance to business units IT teams to ensure the availability of guidance on how to resolve relevant issues
2-Helpdesk System
- Maintain the helpdesk platform including user access and provide recommendations for the improvement of the system for its application in other departments
- Ensure the assignment of each tickets category to the appropriate IT section for the most efficient follow-up
3- IT Support Development
- Provide guidance and on-the-job training to new employees on how to resolve IT issues commonly faced in the organisation
- Ensure the documentation of IT solutions to automate and facilitate the resolution of reoccurring issues in the future
- Follow-up on relevant IT projects such as disaster recovery systems to ensure understanding and alignment over the way IT problems are addressed
4-Change Management
- Support the management of change through continuous recommendations for the improvement of IT Services based on identified areas of improvement in dealing with governmental entities
Reporting
- Prepare monthly reports on IT support activities highlighting the number of issues resolved as well as the time and means utilized in the resolution
Related Assignments
- Perform other related duties or assignments as directed
Required Skills

Minimum Qualifications:
- Technical degree, or bachelor’s degree in computer science or related field
Minimum Experience:
- 2 - 4 years relevant post qualification experience, preferably in a similar environment
Skills:
- Expert knowledge of IT systems
- Expert knowledge of policies, procedures and work methods
- Report writing
- Planning and organisation
- Communication skills