Negotiate Payment Schedules -
*speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt
*advise customers on their various payment options. If no payment agreement can be reached, collections officers inform customers of further actions that may be taken to collect overdue debts.
*keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt.
Communication skills – need both written and verbal communication skills to draft letters and speak clearly to clients about their payment options, employing persuasion and other tactics in order to collect debts on overdue accounts
Attention to detail– detail-oriented professionals who take accurate and informative notes for client records and follow proper company procedures for debt collection